Oakdale Insolvency Services takes your privacy extremely seriously. This policy sets out how we collect and process any personal data you may provide to us when you use our website http://www.oakdaleinsolvency.co.uk, request a call-back or consultation or sign up to our digital marketing.

This policy applies where Oakdale Insolvency Services (referred to as “we”, “us” or “our” in this privacy notice) identify as the data controller and where we are responsible for your personal data.

Oakdale Insolvency Services have appointed a Data Protection Manager, who will be responsible for privacy matters and the protection of personal data we hold as an organisation, their details are below: Name: Phil Clark Email address: enquiries@oakdaleinsolvency.co.uk Telephone number: 0151 928 4434 Oakdale Insolvency Services is a company registered in England and Wales registration number 6833689 whose registered office is Burlington House, Crosby Road North, Liverpool, Merseyside, L22 0LG.

We kindly ask that before any complaints are lodged with the ICO, that you contact us first to try and resolve any issues you may have.

Personal information we may collect and process from you includes:

• Contact information – such as your name, address, telephone number and email address.
• Technical information – this may include your IP address, browser details, location analytics, login details and any other technology information related with you using our site.
• Information provided to us by our clients which enable us to provide our services to their staff – this could include email addresses, account details or device identifiers.
• Any other personal information you may provide to us in the process of us providing you with our services.

Under the General Data Protection Regulation/Data Protection Act 2018, sensitive personal data is data which includes information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

Oakdale Insolvency Services does not collect sensitive personal data about you via our website – if we were to require it for any reason, we would seek explicit consent from you to gather this once you become a client.

• To provide you with the services we offer as a business
• To provide you with information you have requested from us
• To keep you updated on our business, offers and news we may have
• To manage our relationship with you as an existing or potential client
• To fulfil any legal or contractual obligations we may have which require the processing of personal data

We can collect data about you via a variety of methods:

• From direct actions we may have with you by communicating via phone, email or post
• When you make a request for us to contact you via our website
• From automated technologies or interactions as you use our website from analytics engines and cookies
• When you provide information to us as part of our sign-up process with you as a client.

We have identified that we will use your information for the following reasons:

• Where we need to perform the contract between us
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
• With your explicit consent

Where we rely on consent as a lawful purpose for processing your personal data (when you sign up to our marketing or sign up as a client), you have the right to withdraw consent (where applicable) at any time by emailing us at enquiries@oakdaleinsolvency.co.uk.

• Accountants, solicitors, valuers, IFA’s, lending brokers or any other professional we may request help from to progress your case
• Creditors of yours or your business
• Insolvency practitioners, the official receiver, the Financial Conduct Authority
• Cloud providers and any other systems we may use to administer your account with us

Where we do share your information with third parties, Oakdale Insolvency Services ensures that the highest levels of data protection are in place in accordance with the law. Third parties with whom we share data are only permitted to process this data for the specified purposes we stipulate with them.

We do not sell your information onto third parties.

Where possible, we ensure that your data is stored within the European Economic Area (EEA), however some of our storage locations and service providers may be hosted outside of the EEA. When we do need to transfer your personal data out of the EEA, we ensure one of the following safeguards are in place to provide a similar level of security of your data:

• Your personal data has been transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission; or
• the hosting environment we use has specific contracts, codes of conduct or certification mechanisms in-place which have been approved by the European Commission; or
• where we transfer data to the United States, we ensure our providers are certified as part of the EU-US Privacy Shield programme.

If none of these safeguards are available, we will only transfer your data with your explicit consent – which can be removed at any time by contacting us.

Please email us at enquiries@oakdaleinsolvency.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Your personal information will be retained in accordance with our data retention policy which categorises all of the data assets held by us and specifies the appropriate retention period for each data asset.

These periods are based on the requirements to keep the data for as long as necessary to fulfil the purpose for which it was collected, to meet any legal requirements or to satisfy any reporting, accounting or contractual needs.

Under the General Data Protection Regulation/Data Protection Act (2018), you have certain rights regarding your personal data, these include the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

You may exercise any of these rights by raising a subject access request with us. You can do this by contacting out Data Protection Manager via the details below: Name: Phil Clark Email address: enquiries@oakdaleinsolvency.co.uk Telephone number: 0151 928 4434

We will not charge you for making a request and we will make all reasonable efforts to respond to you within 30 days. Sometimes it may take longer than 30 days to gather all the information we may hold on you, in this situation we will keep you updated at all times.

You can instruct us at any time to stop processing your personal data for the purposes of marketing.

We may refuse your request or withhold any personal information that you request if there is an overriding legal reason for us to do so.

Oakdale Insolvency Services takes the security of your information extremely seriously. In order to protect your data, we implement a risk-based approach to adopt the strongest organisational and technical controls in order to protect the confidentiality, integrity and availability of your data.

Our website uses cookies to track the use of it. This allows us to better understand patterns on our website and how we can develop and improve it, as well as analysing the traffic on our site for marketing or advertising purposes.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

• Forms related cookies:

When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  For more information on Google Analytics cookies, see the official Google Analytics page.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

Most browsers allow you to refuse to accept cookies and to delete cookies. The method for doing so differs with each browser, the following guides for the most common internet browsers detail the processes for doing this:

Blocking cookies may impact your experience on our website as you may not be able to make full use of the features on it.

We keep this policy under regular review. This policy was last reviewed on 21st May 2018. Any questions about this policy can be directed to our Data Protection Manager via the details set out in section 1 of this policy.